Effective Date: 1st July 2023
Thank you for using suretyseven.com ("we," "us," or "our"). We strive to provide a seamless and satisfactory experience to all our users. This Refund Policy outlines our guidelines and procedures for refund requests related to our one-time payment services. By using our website and engaging in our services, you acknowledge that you have read, understood, and agreed to the terms and conditions of this policy.
1. Scope of Refund Policy
This policy applies to all users who have made a one-time payment for our services through suretyseven.com. It does not apply to any other transactions or payments made through third-party platforms, applications, or services.
2. Refund Eligibility
2.1 Service Usage
Refunds may be eligible if you have paid for a service and have not yet utilized it. Once you have used the service, we are unable to provide a refund.
2.2 Technical Issues
If you experience technical issues preventing you from accessing or using the service, you may be eligible for a refund. Our technical support team will assess the issue and determine the validity of the refund request.
3. Refund Request Process
To request a refund, you must follow these steps:
- Contact Customer Support: Contact our customer support team by [email/phone/online chat] within [number of days] from the date of purchase. Provide relevant details such as your order number, transaction information, and the reason for the refund request.
- Assessment and Resolution: Our customer support team will review your refund request and assess its eligibility based on the terms mentioned in this policy. We may require additional information or clarification to process your request. Please cooperate with our team during this process.
- Refund Determination: We will notify you of the decision regarding your refund request. If eligible, we will initiate the refund within [number of days] of approving your request. The refund will be issued using the original payment method unless otherwise agreed upon.
4. Non-Refundable Items and Services
The following items and services are non-refundable:
- Any service that has been utilized or accessed after payment.
- Customized or personalized services.
- Any third-party fees, including but not limited to transaction fees, currency conversion fees, or bank charges.
5. Disputes and Chargebacks
If you initiate a chargeback or dispute with your bank or payment provider without first contacting us and following the refund request process, we reserve the right to terminate your access to our services and take appropriate legal action to recover any outstanding amounts.
6. Modifications to the Refund Policy
We reserve the right to modify, amend, or update this Refund Policy at our discretion. Any changes will be effective immediately upon posting the revised policy on our website. It is your responsibility to review this policy periodically for any updates.
7. Contact Information
If you have any questions, concerns, or feedback regarding this Refund Policy, please contact our customer support team at firstname.lastname@example.org or mailing us at 6, 603, PRABHAT KIRAN BUILDING, 17, RAJENDRAPLACE, Central Delhi, Delhi, 110008.
By using our services and engaging in transactions through our website, you agree to abide by this Refund Policy.